Refund policy

We want you to love your order — so here’s the deal on refunds and exchanges:

Made Just for You = No Returns
All of our items are made to order, created especially for you once you place your order. Because of this, we’re unable to accept returns or exchanges for change of mind, incorrect sizing, or personal preference. Please take a look at our sizing guide before placing your order or contact us at collective.lore@gmail.com for more information about our products.

Faulty or Damaged Items
If something isn’t quite right, don’t worry — we’ve got you covered!

We will happily offer a refund or exchange if your item:

• Arrives damaged
• Has a manufacturing fault

What to Do
If you receive a faulty item, please contact us at collective.lore@gmail.com within a few days of delivery and include:

• Your order number
• Clear photos of the issue

This helps us sort things out quickly for you.

Our Promise
We take quality seriously and will always do our best to make things right if there’s a genuine issue with your order.

Thanks for understanding and supporting made-to-order products — it truly means a lot! 💖